Batik Air Call Center can stay in touch for 24 hours
Batik Air call center is a service that helps customers get information or complaintforms;technology development allows the industry to establish good communications with its customers.Improving the service makes airline quality even higher.
Through Call Center, customers can call with various purposes. Customers can request information in terms of flight or file a complaint about the services provided by the airline. This communication can enable airlines to get the response of the services received for later assessments.
Call Center employees play an important role in building good communication with customers. They need to have enough knowledge in geographical areas, such as the route of the area of the plane to the time zone. Employees need to understand the route passed by plane and the time zone division.
Not so far, employees have to be aware of the flights and other services offered by the airline. Employees need to know details about a flight ticket starting from the price, how to book, how to change the departure schedule to how to cancel the ticket.
The most important thing Call Center employees need master is good communication skills. Employees must be able to understand customer requests or complaints. They also need to provide information or solutions in a proper, effective and effective way of speaking.
Communication skills owned by employees will make customers feel satisfied after making a call with batik Air call center.Because, the customer needs an explanation of the information or the solution of the complaint.If the employee’s communication skills are bad, it will disappoint the customer.
About Batik Air Airlines
Batik Air is the company of private airline Lion Air. The administration is run in a full range of management categories. It was first blacked out on May 3, 2013. The first routes to go were from Jakarta to Manado and Balikpapan.
Batik Air was founded by Lion Air because it could not accommodate the increase in passenger increases. Therefore, the company has founded a new airline. The company has brought 5 Boeing 737 aircraft to the new airline to be able to cope with a growing number of passengers.
The airline has up to 59 flight routes both domestically and internationally. The airline reaches the islands of Calimantan, Nusa Tengara, Malu, Papua New Guinea, Sulawi to Sumatra. On a foreign scale, including Malaysia, Singapore, Vietnam to Saudi Arabia.
At first, it operated only ten Boeing 737-900ER aircraft. So far 74 aircraft carriers have been operated. The types of aircraft owned include the Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Although it has the status of the company, the facilities provided are less competitive than the parent company. One of the facilities is the batik air call center that can accommodate customer complaints and provide solutions to them; this location can also transmit the information customers ask.
Services by Batik Air
Batik Air is ranked as an outstanding airline. Many awards such as ISSA have been awarded. This award in the passenger safety standards sector was presented by IATA in January 2016. This award is classified as a good prize.
The next prize is the ISO standard. Iso 9001:2005 is an airline with the best delay management. As a private airline, this award proves the best governance. Not all private airlines can achieve this award.
In addition to winning the prize, it has a certain amount of benefits in the services it offers. Having an economy and business class, the airline offers a variety of facilities. Offered at a low price, the airline has a TV screen, snacks and a wide range of accessories.
In terms of facilities and infrastructure, this airline has an independent maintenance center called Batam Aero Technic. In addition, the company also provides housing for its employees ranging from Ground Crew to Flight Crew. Even if it has only a private company status, Batik Air can provide a variety of facilities.
Batik Air continues to build facilities that support the airline business. These facilities are training buildings, hotels and plazas. Not only that, airline delivery services are also created under the name Lion Parcel. The airline continues to improve and build facilities to improve services.
Batik Air has a difference with Lion Air, which is often involved in plane crashes. The airline is safer compared to its parent company, so it has a lot of customers. Batik Air call center is one of the services built to build good relationships with customers.
How to contact Batik Air Call Center
Batik Air call center can be contacted through various methods; one of them is to go directly to the head office. The office is located at the Batik Air Headquarters, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to being able to come to the head office, you can also contact Batik Air call center by email, social media or phone number.The airline’s email is customercare@batikair.com.The headquarters’s telephone number is 080 4177 8899 and 021-6379 8000.
In addition to the head office, you can find a branch office in your city. Each branch office also has a telephone number if you are not willing to come to the office. Airline branches have spread to almost all of Indonesia. You can easily find a branch office.
Batik Air call center can also be contacted even if customers are abroad;customers can also request information or submit complaints about airline services.These advantages provide convenience to customers.
The key thing about Batik Air Call Center
There’s a lot to note about the Bat ik Air call center.First, credit services.This means you have to have a credit on your phone before calling a call center.If you don’t have credit, you can call through landline.
Batik Air call center is available within 24 hours and on holiday.If you want information or want to complain outside of working hours, you can do so by phone.Responses will be responded quickly and friendlyly by employees.
You can contactbatik air call center to get information about flight prices, flight routes on certain dates or days, information on how to book and pay for flights, how to change departure schedules and even how to cancel flight tickets.
In addition to obtaining the information, customers can send a complaint to the batik air call center.The complaints sent are generally about high ticket prices, difficult ticket bookings, delays, difficulty changing departure schedules as ticket cancellations.
Customers can request information through Call Center. In addition, customers can also file complaints about the services provided by the airline. Customers can be resolved after contacting batik Air call center. The staff will provide a quick and friendly response.